Support Tickets

The Support Ticket system is the primary way to get assistance with technical issues, billing questions, or sales inquiries.

Creating a Ticket

1. Navigate to the Tickets section in the dashboard.
2. Click New New Ticket.
3. Enter a descriptive Subject.
4. Select the appropriate department:
   • General Support: General questions, server issues, network problems, glitches.
   • Sales: Pre-sales questions, custom quotes.
   • Network Operation Center: Network issues.
5. Set the Priority (Low, Medium, High). Please reserve “High” for service outages.
6. Describe your issue in detail. You can use Markdown for formatting.
7. Attach screenshots or logs if necessary.
8. Click Submit Ticket.

Managing Tickets

You can view all your open and closed tickets in the Support dashboard. Click on a ticket to view the conversation history and post replies. You will receive email notifications when our team responds.